Frequently Asked Questions

PRAVA supports insurance verification, prior authorizations, claims, denials, payment posting, insurance AR, patient balances, Open Dental workflows, and revenue-cycle cleanup.

Yes. You may choose individual services or create a broader support plan based on your volume, workflow, and team needs.

PRAVA is designed to work within a practice’s existing systems, payer portals, clearinghouse, and approved workflows after secure access is established.

Yes. PRAVA has practical Open Dental experience across insurance plans, claims, posting, notes, balances, and aging workflows.

Yes. A cleanup engagement can prioritize aging claims and balances, validate account status, and organize next actions. Results depend on payer rules, documentation, and account history.

Responsibilities, secure access, communication, documentation requests, and escalation steps are defined during onboarding. PRAVA then completes the agreed work remotely and reports unresolved items.

We establish service scope, office contacts, approved system access, workflow rules, payer and clearinghouse processes, adjustment authorization, and secure communication procedures.

Each engagement has a defined contact method, regular issue updates, documentation requests, and an escalation path so responsibilities stay clear.

Public forms must never contain PHI. Before accessing patient information, PRAVA and the practice establish appropriate agreements, secure platforms, limited access, and minimum-necessary workflows.

No. Do not submit patient names, dates of birth, insurance IDs, clinical records, or other protected health information through the website.

PRAVA begins with general dental offices and also has exposure to dental sleep medicine workflows. Specialty fit is reviewed during the initial conversation.

Timing depends on scope, access, documentation, and practice readiness. A realistic start plan is established after the introductory review.

Pricing depends on service scope, monthly volume, workflow complexity, backlog, and communication needs. PRAVA provides a tailored proposal after reviewing the practice’s needs.

No. PRAVA does not guarantee financial or collection outcomes. Results are influenced by documentation, payer policies, patient responsibility, timing, and the practice’s clinical and administrative decisions.

Clinical decisions remain with licensed providers and the dental office. PRAVA flags the issue and requests direction or documentation through the agreed process.